Policies

Registration:

Registration for SparkYou LLC Science Discovery Camps must be completed and submitted at least two weeks before the camp start date.
Full payment is required at the time of registration to reserve a child’s space.

Participants may sign up for any or all weekly or daily camp sessions.
Please note that fees will not be prorated for any days a child is unable to attend.

Cancellations and Refunds:

!! Please remember that converting your cancellation into a “camp credit” is free of charge up to 14 days prior to the camp start date. Credits can be then redeemed for any other camp for the next 365 days.


Early cancellations
:

Please refer to the table below to calculate any fees associated with early cancellations. If a cancellation notice is submitted 14 days or fewer before the start of a session the customer is not entitled to any refund.

Cancellations madeCancellation feesRefund
 85 – 45 days$59 processing fee & CC fees if applicable Yes
 44 – 30 days$59 +50% of total payment & CC fees if applicable Yes
 29 – 15 days$59 + 75% of total payment & CC fees if applicable Yes
14 days and less*Cancellation not possible*No refund

* Due to limited space and the advance purchase of tickets, materials, supplies, and transportation, refunds will not be issued for cancellations made less than 14 days before the camp start date. 


Late sessions.

Cancellation can be requested as late as 14 days before the start date. A refund minus a $59 processing fee and 25% of the total payment will be deducted based on the timing of the cancellation. For details, please refer to the table above.


Lunch option.

Cancellation can be requested as late as 14 days before the start date. A refund minus a 25% processing fee will be granted.


Illness Policy (Before Camp Start Date):

If a participant becomes ill before the camp start date, the following options are available:

Option 1: Submit a written doctor’s note to SparkYou LLC. A refund will be issued minus a $59 processing fee and any prepaid expenses incurred by SparkYou LLC related to the cancellation.

Option 2: No doctor’s note is required. A credit towards any future camps will be issued, minus a $59 processing fee and any prepaid expenses incurred by SparkYou LLC related to the cancellation.

If the sickness occurs during camp there will be no refund for missed days.


Eligibility:
SparkYou LLC Camps are open to school age children ages 5 to 12 years old.

Camps Hours of Operation:
Hawaii: The SparkYou LLCs Camps hours are Monday-Friday 8:15am – 1.45pm. Please do not drop off your child prior to 8am. Early supervision is not provided.

Maine: The SparkYou LLCs Camps hours are Monday-Friday 9:15am – 3pm. Please do not drop off your child prior to 9am. Early supervision is not provided.


Pick-up and Drop-Off Procedures:

Children should arrive no earlier than 10 minutes before the start time and be picked up no later than 10 minutes after the end time. Please note that late arrivals may result in a child missing a field trip. For safety, parents/guardians must park, walk their child into camp, and personally check them in. The same procedure must be followed at pick-up time. Thank you for helping us keep camp safe and organized!


Late Pick-Up Policy:
 

To ensure smooth operations, a late fee will be assessed for children picked up more than 10 minutes after the scheduled end time. The fee is $1.00 per minute beyond the grace period.
Please note that repeated late pick-ups may result in removal from the program, with no refund for any prepaid sessions. We appreciate your understanding and cooperation.


Medical Needs and Allergies:

SparkYou LLC employees are not permitted to administer medication to program participants. In the event of a medical emergency, SparkYou LLC staff will provide first aid, CPR, and emergency care in the best interest of the child. Parents will be contacted if any care is administered. 

Allergy and medical needs medications may be administered only with written authorization from the child’s parent or guardian.


Special Circumstances and Disclosure Policy:

Parents and guardians are required to inform SparkYou LLC in writing of any special circumstances that may affect their child’s ability to participate fully and adhere to the camp’s behavior guidelines. This includes, but is not limited to, any behavioral issues or special conditions related to psychological, medical, or physical health.

Failure to disclose such information may result in removal of the child from the program, with no refund issued.


Dress Code:

Children should dress appropriately for the activities scheduled. SparkYou LLC recommends shorts and a light weight shirt or top, and some type of athletic shoe or sneaker in order to participate in recreational or athletic activities.


Personal Belongings:

Please label all of your child’s belongings, including clothing, snack bags, and other personal items, with their name. Children are not permitted to bring toys, mobile phones, electronic devices, jewelry, money, or any valuable items to camp. Children will be responsible for any personal items they bring, and SparkYou LLC is not liable for lost or damaged belongings.


Sunscreen/Insect Repellent:

Please apply sunscreen prior to the start of each camp session. Children may bring sunscreen and insect repellent but must be able to reapply with staff supervision.


Behavior Management and Discipline Policy

SparkYou LLC staff is committed to creating a fun, educational and safe environment for all participants. We use praise and positive reinforcement as effective methods of behavior management. Children who do not respond to these methods or who engage in destructive behavior toward others or property will be addressed in a professional and timely manner.

The following procedures will be followed for behavior management:

Incident Reports: All incident reports will be discussed privately with the parent/guardian, and a copy will be kept on file at SparkYou LLC.

Step 1:
If a child’s behavior cannot be corrected with a verbal warning or other behavior modification, a first incident report will be written to document the behavior. Parent/guardian will be notified the same day.

Step 2:
If the behavior is repeated, or new behavior problems arise, a second incident report will be written. This report may be accompanied by a one or two-day suspension. No refund will be given for the suspended days. Parent/guardian will be notified right away.

Step 3:
If the behavior persists, a third incident report will be written following the same process. A private meeting will be scheduled with the parent/guardian and SparkYou LLC staff and Director to discuss the issue. Dismissal from the program may occur at this point.


Immediate Dismissal
:
In severe cases, a child may be immediately dismissed from the program. No refunds will be provided for any missed days due to a dismissal.


Nutrition/Snacks:

Campers must bring a snack, lunch, and a drink each day with the exception of kids that are prepaid for lunch service. Please do not send gum or candy.


Swimming Policy (If Offered in the Camp):

Children must bring a towel and a swimsuit or wear a swimsuit under their clothing on swim days. The weekly schedule will indicate which days are designated for swimming.

To ensure safety, swimmers must demonstrate, in one on one session with the lifeguard, their ability to swim in order to be allowed into the pool.

Registration:

Registration must be completed and submitted at least week prior to the start date. Full payment is required at the time of registration to reserve the space. There will be no proration of fees for any days a child participant cannot attend.


Refunds:

Due to limited space, advance purchase of materials, safety gear and supplies for classes offered, refunds will not be given less than one week before session start date. REFUND minus processing fee of $59 can be granted only if replacement with another participant is found. Replacement is a responsibility of the customer not SPARKYOU,LLC. Full payment for new participant (replacement) must be received before refund is issued. Refunds may take up to 4 weeks.


Cancellations:

Cancellation can be requested as late as 7 days before the start date. A tuition refund minus a $59 processing/cancellation fee will be granted if requested on time.


Age Guidelines:

The SPARKYOU,LLCs Science Discovery Classes are offered for children ages 5-12 years old.


Pick-up and Drop-Off Procedures:

Please refer to procedures assigned by your school/facility.


Late Pick-Up Policy:

There will be a late fee assessed for children who are picked up 5 min pass the assigned pick up time. The late fee is $1.00 for each minute will be charged to cover the cost of additional employee needed for this service. Repeated late pick-ups may result in the removal of the participant from the program, with no refund for prepaid programs.


Medical Needs/Allergies:

SPARKYOU,LLC employees are not permitted to administer medication to program participants. In the event of a medical emergency, SPARKYOU,LLC employee will administer first aid, CPR, and rescue in the best interest of the child. Parents will be contacted if care is administered. Allergy medications may be administered if directed in writing by the child’s parent/guardian.


Special Circumstances:

Parents and guardians are required to inform the SPARKYOU,LLC in writing of any special circumferences which may affect the child’s ability to participate fully and within the guidelines of acceptable behavior, including, but not limited to, any serious behavioral problems or special circumstances regarding psychological, medical, or physical conditions.


Behavior Management/Discipline Policy:

SPARKYOU,LLCs staff will create a fun and safe environment for participants in the program. Praise and positive reinforcement are used as effective methods of behavior management. Children who do not respond to these methods or who are destructive to others or to property will be dealt with in a professional, positive, and timely manner to correct the behavior. The following procedures will be followed for behavior management. All incident reports will be discussed privately withparents/guardians and a copy of each report will be kept on file at the SPARKYOU,LLC.

  1. In the event a child’s behavior is a repeated behavior and cannot be corrected by SPARKYOU,LLCs staff with a verbal warning or other form of behavior modification, a first incident report will be written to document and correct behavior. A copy of the report will be given to the parent/guardian the same day as the incident.
  2. A second incident report will be written if the behavior is repeated by or new behavior problems occur with the same child. This report will follow the same process as the first, but a one or two-classes suspension could accompany this report. No refund will be provided for suspended days. A copy of the report will be given to the parent/guardian the same day as the second incident.
  3. A third incident report will be completed using the same process as the first two. SPARKYOU,LLC staff will write this report. Staff will provide this report to the parent/guardian. Incident reports will be discussed privately with a parent/guardian by a SPARKYOU,LLC staff and Director. Dismissal from a program can occur at this time. NOTE: Immediate dismissal from the program can occur at any time given severe circumstances. Refunds for missed days due to a discipline dismissal will not be granted.


Nutrition/Snacks:

Children should bring a healthy snack if the class is offered after regular school hours. Please do not send gum or candy

Privacy Policy

SparkYou,LLC values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business, website, services, or programs.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, and payment details.

  • Child Information: For youth-focused programs (if applicable), we may collect names, ages, allergies, or emergency contacts, provided by a parent or guardian.

  • Communications: Emails, inquiries, and feedback you provide.

How We Use Your Information

We use the information we collect to:

  • Provide services and respond to inquiries

  • Manage events or program registrations

  • Process payments

  • Communicate important updates or changes

  • Improve our services and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Children’s Privacy

We do not knowingly collect personal information from children under 14 without parental consent. Any child-related information is used solely for safety, registration, and communication purposes and is handled with care and confidentiality.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access, using secure technologies.

Third-Party Services

We may use trusted third-party platforms for payment processing, email communication, or registration. These platforms have their own privacy policies, and we encourage you to review them.

Your Rights and Choices

You may:

  • Request access to your personal information

  • Ask us to update or delete your data

  • Opt out of marketing emails at any time

To do so, please contact us at:
info@sparkyou.org

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. The latest version will always be posted on our website.

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